Returns & Refunds — CARSO MODULES

Please review your selection carefully before ordering. Our 30-day return window is not a free in-home trial. Eligible change-of-mind returns are subject to a 20% restocking fee and customer-paid return freight.

Return eligibility

To request a change-of-mind return, email support@carsomodules.com within 30 calendar days of delivery. Include your order number, the items you wish to return, your reason for the return, and clear photos showing their condition and packaging. Requests received after this window are not eligible for voluntary returns.

Items must be unused, unwashed, unaltered, clean, and in resalable condition, with all modules, covers, cushions, hardware, accessories, and original packaging included. Items with customer-caused stains, odors, pet hair, damage, or missing components are not eligible for a change-of-mind return. These conditions do not restrict claims for damage, defects, incorrect items, or other remedies required by law.

Approval and return instructions

Written return authorization is required before shipping. We will review your request and provide the designated return address and packing and freight instructions for an eligible return. Do not send merchandise to an address on a shipping label or to a supplier without our written instructions. An unauthorized shipment does not establish return eligibility and may be refused, subject to applicable law.

Return costs and refund deductions

• Restocking fee: 20% of the purchase price actually paid for the merchandise being returned, excluding taxes.
• Return freight: The customer pays the actual cost of return transportation for a change-of-mind return. Large, multi-box furniture shipments can be expensive; return freight may be $250–$400 or more depending on the carrier, route, and shipment size. This is an estimate, not a fixed quote.
• Other costs: Necessary packing and any return services the customer authorizes are the customer's responsibility. We will explain any costs we arrange before the return is booked.

For example, a $1,750 item has a $350 restocking fee, leaving $1,400 before return freight and any applicable tax adjustment. Return freight paid directly to a carrier will not also be deducted from your refund. We do not deduct an undisclosed outbound shipping charge from an order advertised with free shipping.

Inspection and refunds

We inspect returned merchandise and process approved refunds to the original payment method within 5 business days of receipt and inspection. We will provide an explanation of any eligibility issue or proposed deduction. Your payment provider may require additional time to post the credit. Refunds and applicable tax adjustments are processed as required by law.

Check dimensions, access, and preferences before buying

Please confirm the configuration, color, published dimensions, room layout, doorways, stairs, elevators, and delivery access before purchasing. A change of preference, comfort preference, or inability to fit correctly described merchandise into your space is handled under the change-of-mind return conditions above; it is not automatically a manufacturing defect. Contact us before ordering if you need clarification.

Damage, defects, or incorrect merchandise

Inspect your delivery promptly. Please report visible shipping damage, missing components, defects, or incorrect merchandise as soon as possible, preferably within 48 hours, with your order number and photos of the item, packaging, and shipping label. Keep the packaging while we assess the issue. The requested 48-hour reporting period does not waive rights that cannot lawfully be limited or bar a claim for a defect that was not reasonably discoverable at delivery.

We will assess the issue and arrange an appropriate remedy, which may include replacement parts, repair, replacement, or a refund where appropriate or required by law. Approved claims caused by our error, shipping damage, or a covered defect are not subject to a change-of-mind restocking fee or customer-paid return freight.

Cancellations, delays, and existing orders

Contact us promptly to request cancellation before shipment. If your order has already shipped, an eligible change-of-mind return follows the terms above. If we cannot ship within the promised timeframe, we will provide the applicable delay notice and cancellation or refund options. This policy does not limit mandatory consumer rights. Orders placed before an update remain subject to the policy disclosed at purchase, together with applicable law.